What I Walked Into
The first episode of Year One: what it means to walk into a national operator and begin rebuilding from first principles.
A Residential Operators podcast
Year One: Rebuilding a National Operator from First Principles
The decisions behind rebuilding a national
property management company.
The systems, tradeoffs, and lessons as the work unfolds.
Start at the beginning
What I Walked Into
The first episode of Year One: what it means to walk into a national operator and begin rebuilding from first principles.
Watch episode 1Follow the work.
Start at the beginning, or choose the decision you’re working through.
7 episodes
Watch
We Cut 14 Software Tools Down to 1
A frank look at reducing a fourteen-tool operating stack to one platform—and the tradeoffs that came with it.
Discovery Day and the Work Group Model
How discovery day and the work-group model turn a broad operating reset into practical, accountable work.
What's Actually Holding Back AI in Property Management
A conversation on what is actually holding AI back in property management—and what needs to change first.
Property Meld to AppFolio: The Hardest Maintenance Migration
The hard lessons from moving a maintenance operation from Property Meld to AppFolio.
Preparing for Performers: The Work Before AI
Steven Rea shares the work behind implementing AI in leasing and maintenance: clear context, defined processes, team training, and ongoing evaluation. Start with one workflow and use defects to improve the operation.
Beyond SOPs: 4 Levels of Support for Property Management Teams
Steven Rea explains four levels of operating support—domain overviews, SOPs, work instructions, and job aids—and how to choose what to document. Start with one recurring team question, create the smallest useful support, and improve it through use.
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